Refund policy

 

Refund & Return Policy

At Oudera, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns We accept returns within 7 days of delivery, provided that:

• The item is unused and unopened
• The original packaging and seal are intact
• Proof of purchase (order confirmation) is provided

Due to the nature of perfumes and hygiene reasons, we are unable to accept returns on opened or used products.

Non-Returnable Items

• Opened or used perfumes
• Items purchased on sale or with a discount code
• Gift cards

Refund Process Once your return is received and inspected, we will notify you via email or WhatsApp. If approved:

• A full refund will be issued to your original payment method within 5–7 business days
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we'll make it right immediately.

How to Initiate a Return Contact us via:

• 📧 Email: oudera38@gmail.com
• 📱 WhatsApp: 03169546725

Exchanges We offer exchanges for the same product if it arrives damaged. Exchanges are subject to stock availability.